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During your auctions, you are likely to meet a few difficult buyers so how do you handle such customers.
Before I give you any answers on how to handle difficult buyers, I must stress to you that in any businesses; be it a physical store or a virtual store like an eBay auction, you want to have repeat customers.
What do I mean by repeat customers?
Repeat customers are those buyers that keep on coming back to buy your products.
Why then should they come back to your store?
There could be a few reasons or a combination of the following reasons:
* the product meets their needs or expectations
* the price for the product is within their budget
* the service rendered is excellent
* they are confident in dealing with you
Having the above as your guiding principle in doing any businesses, I would say that we just have to be patient and serve these 'difficult' buyers well so that they will eventually give you a good feedback rating and they would even be your repeat customers.
What could be some difficult buyers?
Some may ask you for details that are already given in the description of the item but you have to be polite and repeat the answer. Do not be sarcastic and tell the customer to re-read the item description as it was already given or posted; eg. the size or measurement of the item.
A few may even ask what you may think is a silly question but you still have to be tactful and give them some polite answer; eg. is the item in good condition?
After you have posted the item to the successful bidder, the customer may say that the item has yet to arrive or it is broken or not to his expectation, etc..... Basically, you should seek some understanding from the customer and check with the postal service, replace the item or even given a refund.
Bottom line is that you want to be seen to be genuine in your sale and providing excellent services to the Buyer and not making a fast buck from him. Yes, you may be cheated on a few transactions but this is how it works in the real business world too.
You cannot afford to have even one bad feedback rating as it is likely to prevent future buyers from transacting with you. But if you have been obliging and giving good services to your past buyers and have been indicated in your positive feedback, you are getting good and free publicity or advertisement for you store or products.
So in conclusion, you have to be patient and tactfully when dealing with all these difficult buyers and take it as an opportunity to showcase your excellent service or follow-up in the sale of your products.
About the author:
Ruby has been active in Yahoo and eBay auctions for many years. For more information on How To Buy & Sell On eBay, go to http://ebaybuyingselling.blogspot.com/ and http://www.makemoneywithebayfromhome.blogspot.com/ |
